Last updated on October 1st, 2020
This policy applies to your use of the ViscoCG services. By “ViscoCG services” we mean any of our website or other products or services that link to this policy. Additional terms and conditions may also apply to your relationship with ViscoCG, depending on how you choose to interact with us. Please read this entire policy to make sure you fully understand it. You should also be sure to carefully review other terms potentially applicable to your visit and your use of specific ViscoCG services, and confirm that you understand and agree to them, before using the ViscoCG services.
ViscoCG entity is responsible for providing the ViscoCG services to you and is the controller of information collected under this policy.
Information We Collect
We generally collect information in three ways: (1) you voluntarily provide information to us, i.e. signing up for email alerts, (2) we collect information automatically from your use of the ViscoCG services, such as through cookies and (3) other parties, such as social networks, may provide information to us. Each of these methods is described in more detail below.
(1) Information You Provide
You may provide your personal information to us when you choose to use the ViscoCG services. Because we change our offerings and features from time to time, the options you have to provide us with information also may change. Some of the most common examples of situations in which you may provide information to us include:
Engaging in a transaction with us;
Signing up for email alerts or subscribing to receive other information from us;
Completing a survey;
Contacting us for any reason, such as by email, including for technical support or customer service.
The specific types of information you may be able to provide us will often vary depending on the ViscoCG services you are using and how you interact with them.
We’ll also collect information when you choose to share it with us directly in any other way, including by sending it as part of a communication with ViscoCG.
(2) Information We Collect Automatically
We collect some information automatically when you visit the ViscoCG services. We typically aggregate this data and use it in statistical form to determine trends among groups of users, rather than using it to identify individuals. If a combination of information that we collect does identify you as an individual, we will treat the combined information as personal information.
We collect information automatically through technologies such as web browsers, cookies, log files, web beacons, and our back-end servers collect usage data transmitted from the ViscoCG services. We use the information for purposes such as modifying or improving features, managing advertising, addressing technical issues, preventing fraud or misuse of our services, and conducting data analytics. The type of information that we automatically collect may vary, but generally includes:
Technical information about your computer, device, hardware, or software you use to access the Internet or our services, such as IP address or other transactional or identifier information for your device (such as device make and model, information about device operating systems and browsers, or other device or system related specifications);
Usage information and statistics about your interaction with the ViscoCG services, which may include the URLs of our websites that you have visited, URLs of referring and exiting pages, page views, time spent on a page, number of clicks, platform type, usage statistics;
The location of your device, such as may be derived from your device’s IP address.
Please note that if certain features on the ViscoCG services are provided by third parties, those third parties may also use automated means of data collection and may record information about your use of the ViscoCG services or others’ websites over time. These features are subject to those third parties’ privacy notices and policies.
Providing users with a fair, balanced, and competitive experience on the ViscoCG services is extremely important to us. We strictly enforce prohibitions against hacking, stealing, and any other unauthorized or fraudulent activity on the ViscoCG services. When you buy our products or services, or otherwise interact with the ViscoCG on or through the ViscoCG services, we may use a variety of fraud prevention technologies to help us identify and prevent malicious activity. These services may collect and analyze data about the application binary or your computer to detect fraudulent behavior and may be provided by ViscoCG or by third parties.
(3) Information We Receive from Others
In some cases, other parties provide us with information about you, or allow us to collect information about you. We generally collect information from other parties in three ways: (1) you interact with ViscoCG using a service that is not controlled by us, such as a social network, (2) you choose to use a social feature of the ViscoCG services, (3) you access ViscoCG services through another party, such as a mobile device operator. In some cases, we are not able to control the amount or type of information that other parties, like social networks, make available to us. In those cases, we use only the data that we need to provide the types of services we think our users want and expect. Although we cannot control your privacy settings at those websites or how those other parties protect your privacy, once we receive information about you through those websites, we will treat it in accordance with this policy.
When You Interact with ViscoCG on Third Party Services
When you interact with ViscoCG on a website or app not controlled by ViscoCG, that website or app may allow ViscoCG access to certain information about you. For example, social networks may provide us with information from your profile on their services or other information that you agreed the social network or other party could provide to us.
When You Use Social Features of the ViscoCG Services
When you choose to use some of the ViscoCG services’ social features, you allow ViscoCG to receive information about you from third parties (like social networks). Our social features promote and facilitate interaction among users.
If you choose to use one of our social features, you may be asked to log into a social network. The social network may then provide ViscoCG with information such as your social network user ID, your profile picture, and the user IDs and profile pictures of your connections.
When You Access ViscoCG Services through Other Parties or Devices
We may also receive information about you from the organizations that sell our products. Those parties may provide us with information regarding your account or registration, but they do not give us your payment information. Because those organizations determine what information they will collect from you, it may vary according to their services, but is likely to include details such as your display name and user ID for those services, as well as device and region information.
How We Use and Share Information
As a general matter, we use and share the information we collect (either individually or in combination with other information collected as described in this policy) to help us provide, improve, customize, analyze, and market the ViscoCG services where we have an appropriate basis to do so.
We rely on several different legal bases to process personal information for the purposes disclosed in this policy. These often depend on the exact nature of your relationship with ViscoCG, but common examples include:
To support our legitimate interests, such as:
To communicate with you, respond to your requests, or provide you with updates and information;
To better understand our users and their preferences;
To personalize your experience, save your preferences, authenticate our users, and provide similar user-experience features;
To develop, deliver, and improve our products, services, and other offerings, some of which may be offered in partnership with other parties;
For security purposes; and
For internal purposes such as auditing and data analysis;
To provide services that are subject to terms you have accepted, such as enforcing our licenses, agreements, and terms of service, which may include reasonable monitoring to detect and prevent misuse or fraud, and otherwise protect and defend the ViscoCG services.
When you give consent, which you can withdraw at any time.
To comply with legal obligations.
We store personal information for as long as we reasonably need it to fulfill the purposes for which it was collected. For example, enforce any applicable terms that govern your use of the ViscoCG services, and maintain appropriate records to reflect our delivery of the ViscoCG services to you. We periodically review the personal information we retain to determine whether continued storage is proper.
Service Providers. We share personal information with service providers that we’ve engaged to help support the ViscoCG services by performing certain services on our behalf and under our instructions. Other common examples include partners that assist with cloud storage, email marketing of products and services offered by ViscoCG, and monitoring and securing the ViscoCG services. These service providers are not authorized by us to use or disclose personal information except as necessary to perform services on our behalf or comply with legal requirements.
Affiliates. We may share personal information we collect with ViscoCG, Inc. subsidiaries to support the ViscoCG services worldwide.
Marketing Partners. We may share certain limited information, such as device identifiers, with marketing partners for purposes of executing and optimizing campaigns, and gauging the effectiveness of advertising and other marketing strategies solely on ViscoCG's behalf.
We may also disclose information about you: (i) if we are required to do so by law, legal process, or a reasonable request from law enforcement authorities or other government officials, (ii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity, or (iii) if necessary to protect the vital interests of another individual (such as to prevent death, bodily harm, or serious damage to property). We reserve the right to transfer information about our users in the event we sell or transfer all or substantially all our business or assets.
Your Choices and Controls
We seek to provide you with meaningful choices about the personal information you share with ViscoCG, as well as the ways we may use or share that information. We’ll generally only ask you for personal information that is necessary to provide the ViscoCG services you request. You can choose not to give us personal information we request, but if you decide not to, you may not be able to access certain parts of the ViscoCG services and some features may not work as intended.
We may also seek your prior consent to process your information in certain ways. You aren’t required to provide consent if you do not want your personal information to be processed for the requested purposes, and may withdraw your consent at any time. Any withdrawal of consent is only effective on a going-forward basis and will not impact processing we undertook while relying on your consent.
Other examples of your choices include:
You can browse our website without providing any personal information. We may collect some limited information automatically, as described above.
You may opt out of receiving our marketing messages at any time by using the opt-out mechanism provided in the message.
You can change your privacy settings on other parties’ websites, such as social networks, which will stop or limit our receipt of information from those other websites.
You may change your browser settings or take other steps to block, manage, or delete cookies. In some cases, blocking or disabling cookies may cause our website not to work as intended and some features may not be available.
You may also exercise and amend your choices by sending an email to us as detailed in the “How to Contact Us” section below.
Sales of Information. ViscoCG only uses the personal information we collect to help provide, support, and improve the ViscoCG services as described in this policy, and we do not sell this information to third parties.
How We Protect Information
We maintain appropriate administrative, technical, and physical safeguards to protect your personal information from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use and other unlawful forms of processing.
Transfers of Information
By using the ViscoCG services, you acknowledge and agree that your information may be processed outside your country of residence, including in other jurisdictions (like the United States) that may have different data protection frameworks than your region.
We may also need to transfer your information to provide the ViscoCG services to you in accordance with our existing agreements with you, such as the Terms of Service.
This policy may be updated periodically to reflect changes in our personal information practices or relevant laws. We will indicate at the top of this policy when this policy was last updated. Please review this policy every time you access or use the ViscoCG services to make sure that you have reviewed the most recent version.
How to Contact Us
If you have general questions or concerns about the ViscoCG services (such as content and entitlement issues), please contact us at info@ViscoCG.com.